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Privacy, Terms and Conditions
Please read the Terms and Conditions as your deposit and payment for a tour constitutes consent to all conditions and general information contained herein.
Privacy Policy: Quest Tours & Treks Inc. will use your name solely for the purpose of tour arrangements and our mailing list. Quest Tours & Treks Inc. will not give, sell or use your name in any other manner unless permission is granted.
Reservations: To secure reservations either fill in the reservation form on line or contact us at:
- Quest Tours & Treks Inc., P.O. Box 3936, Salem, OR 97302
- Phone: (503) 588-9230, (866) 588-9230 Fax (503) 588-9230
Deposit: A per person deposit will secure a reservation for your tour and considered firm when deposit is received. Deposit requirements are listed at the bottom of each tour itinerary. Final Balance Due according to each tour itinerary.
Payment Types Accepted: Check, Visa or Mastercard
Insurance Info: Quest Tours and Treks will no longer offer group travelers insurance. However, you may purchase individual travel insurance through Travel Guard at 1.800.826.1300 or by various other companies at www.insuremytrip.com. If you purchase travel insurance you will go directly to the insurance company for cancellation claims.Cancellation and Refund Policies:
| DAY TOURS |
Signing up will hold space and full payment due on Balance Due date according to tour itinerary. If you cancel prior to Balance Due date there will be no penalty or charge and if payment made it will be refunded in full. If you cancel after the Balance Due date the tour payment is non-refundable. |
| EXTENDED JOURNEYS |
If you cancel prior to Balance Due date according to each tour itinerary your deposit and/or payments will be refunded in full. If you cancel after the Balance Due date according to each tour itinerary the tour deposit and/or payments are non-refundable. This policy is necessary due to unrecoverable expenses by tour operator including, but not limited to, transportation, hotels, meals, activities, performance tickets etc. Airfare is non-refundable. |
| CANCELED TOURS |
If the minimum requirement of persons for any tour is not met and the tour is canceled a full refund of all deposits and/or payments will be made. |
Responsibility: Quest Tours & Treks Inc. (hereinafter referred to as “the Operator”) is responsible to you in making arrangements for the tour services offered per itinerary, including transportation, sightseeing, specified meals and hotel accommodations. Although every effort will be made to provide the tours exactly as offered, the Operator reserves the right to cancel or alter the itinerary if conditions warrant, or if the Operator deems it necessary for your comfort, convenience or safety. The transportation carriers, hotels and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint ventures with the Operator or its affiliates. The tour participant agrees that neither the Operator nor its affiliates shall be liable for any loss, damage, sickness, injury, accident, delay or irregularity however occasioned, sustained or suffered whether to person, property or otherwise, in or during any tour.
The Operator reserves the right to refuse service to any person that is intoxicated by alcohol and/or drugs or who is unable to take care of themselves or to any person whose conduct or condition is such or likely to be such as to make them objectionable to other passengers.
The tour participant hereby agrees that the Operator shall not
be responsible or liable for any loss or damage resulting from any
event or occurrence beyond the reasonable control of the Operator
including, but not limited to, acts of God, acts of war, or the
public enemy, or without limiting the foregoing circumstances, any
circumstances of like or different character beyond the reasonable
control of the Operator; or interruption of or delay in transportation,
inadequacy, shortage, excessive cost or failure of supply of energy
or raw materials, labor trouble from whatever cause arising and
whether or not the demands of the parties involved are reasonable
and within said party's power to concede; or compliance by any person
or entity with any order, action, direction or request of any governmental
officer, department, agency, authority or committee thereof.